When members can’t get to care, we bring care to them. Long before COVID-19, our innovation-first approach to access brought virtual services to patients statewide. This same mindset drove our pandemic response. At the outset of the pandemic, we expanded telehealth services to all of our Medi-Cal enrollees — in just seven weeks.
In April and May of 2020, we also helped Medi-Cal providers expand telehealth access. We did that with $13.4 million in grants to 138 safety net clinics across the state. The result?
On average, providers increased telehealth visits to 45% during the grant period versus 2% prior to the pandemic. That’s a more than 20-fold increase. How did they achieve that? Grantees used roughly 30% of the funds to train staff and nearly 70% to buy software and video equipment. To learn more about these and other positive outcomes, click here.